QBQ!

This book provides a practical method for putting personal accountability into daily actions, with results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly.

QBQ!

is resource for anyone seeking to learn, grow, and change.

Using this tool, each of us can add worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.

QBQ!

was written more than a decade ago and has helped readers practice personal accountability at work and at home.

This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.